Ultra Folders

We&apos;re sorry that happened and would love to get this corrected for you! Please click the &#x201C;Help&#x201D; icon below and follow these steps:
<ol>
<li class="wysiwyg-color-black wysiwyg-font-size-medium wysiwyg-text-align-left" style="font-size: 16px;color: #000000;">Select &quot;Help with My Order&quot;</li>
<li class="wysiwyg-color-black wysiwyg-font-size-medium wysiwyg-text-align-left" style="font-size: 16px;color: #000000;">Fill in your name, email address, and order ID</li>
<li class="wysiwyg-color-black wysiwyg-font-size-medium wysiwyg-text-align-left" style="font-size: 16px;color: #000000;">Select the site where you placed your order from the dropdown</li>
<li class="wysiwyg-color-black wysiwyg-font-size-medium wysiwyg-text-align-left" style="font-size: 16px;color: #000000;">Select &quot;Help with my shipment&quot;</li>
<li class="wysiwyg-color-black wysiwyg-font-size-medium wysiwyg-text-align-left" style="font-size: 16px;color: #000000;">Select &quot;I received the wrong item(s)&quot;</li>
<li class="wysiwyg-color-black wysiwyg-font-size-medium wysiwyg-text-align-left" style="font-size: 16px;color: #000000;">In &quot;Additional Details&quot; please tell us what item you received and what item is missing</li>
<li class="wysiwyg-color-black wysiwyg-font-size-medium wysiwyg-text-align-left" style="font-size: 16px;color: #000000;">Provide photos of the item(s) you received, the shipping label, and packing slip to expedite the process</li>
</ol>
Please allow a 24-48 hours for our team to review your request and reach out the warehouse for a corrective shipment. We will work with you to get the correct item sent out to you or a refund or credit if the item is no longer available.

We're sorry that happened and would love to get this corrected for you! Please click the “Help” icon below and follow these steps:. Please allow a 24-48 hours for our team to review your request and reach out the warehouse for a corrective shipment.

I received the wrong item; how do I fix this?

Orders & Customer Service

Shipping & Delivery

Create a Purchase Order!

Ultra Folders Retail Price Guarantee Policy

Why was my order cancelled?

How can I use coupons, promotions, and gift cards together?

What email address do restock notifications come from?

Shopping on ultrafolders.com

My order was Returned to Sender, what do I do?

My order's tracking isn't moving, is my order lost in the mail?

Consumer Return Policy

Shipping & Handling Policy

Do you ship internationally?

Where is Ultra PRO's fulfillment center?

I received my order, but it is damaged!

Is it possible to edit my order after it has been confirmed?

My order says "delivered", but I have not received it!

I have moved and need to change my address! How do I do that?

I was charged for my order, but I haven’t received my tracking number yet!

How long will it take to receive my order?

What is Afterpay and how does it work?

Can I pay with cryptocurrency?

My order did not go through but I have a pending charge on my credit card

How do refunds work?

I ordered the wrong items, can I return them?

How long does it take for a refund to be processed?

Billing

How do I get a replacement for defective items?

Do you offer discounts for military, teachers, or any other special groups?

I received the wrong item; how do I fix this?Updated 9 months ago